Refund policy

Generation failures

Confirmed provider failures return the reserved image credits automatically, once. A submission whose acceptance cannot be confirmed remains under review. A completed generation with a delayed download is retried for delivery without another generation charge. Credits returned to a source grant retain that grant's original expiry date.

Subscription cancellation

Cancel your next renewal from the account billing page. Cancellation does not automatically refund a completed billing period; your remaining credits stay usable until that period ends. We stop unsupported future renewals when generation capacity is insufficient.

Billing or service problems

If you were charged twice, charged after a valid cancellation, or paid for service that we could not provide, contact support from your account with the order reference. Do not send card details. We will review provider records and arrange an appropriate credit correction or refund through Stripe. Refund timing depends on the payment provider and bank. Refunds revoke the corresponding unused credits; they do not create additional image credits.

Output quality

AI can change product details. Check the actual examples and use the available trial before purchasing. A technically completed image is not automatically a billing failure because of subjective preference; report a persistent defect so we can investigate. Applicable mandatory refund and consumer rights take priority over this policy.